Terms of Service
Effective Date: June 1, 2025
These Terms of Service govern your use of Sentzable Tech Support's services. By scheduling or receiving service from us, you agree to the following terms. Please read them carefully.
Services Provided
Sentzable Tech Support provides in-home technology support services including, but not limited to: computer tune-ups, virus and malware removal, device support, software installation, Wi-Fi and network support, and technology training. Services are performed at the customer's location within our service area (Cumberland County, TN and surrounding areas). We reserve the right to decline service requests at our discretion.
Estimates & Pricing
Service rates are as follows: • 30-Minute In-Home Visit: $30 (+ tax) • 1-Hour In-Home Visit: $55 (+ tax) Travel zones apply: • 0–15 miles from Crossville: Free • 16–30 miles: +$5 • 31–45 miles: +$10 • 46+ miles: Custom quote Estimates provided before or during a service visit are good-faith approximations. Final charges may vary if the scope of work changes. Any additional charges will be communicated to the customer before work continues.
Payment
Payment is due at the time of service unless otherwise agreed upon in writing. We accept cash, check, and major credit/debit cards. Returned checks may be subject to a returned check fee. Unpaid balances may be referred to collections.
Customer Responsibilities
By scheduling a service visit, you agree to: • Provide accurate information about your device and the issue • Be present (or have an authorized adult present) during the service visit • Back up your data prior to the visit — Sentzable Tech Support is not responsible for data loss • Provide a safe and accessible working environment for our technician
Data Backup & Loss
We strongly recommend that all customers back up their data before any service visit. While we take every precaution to protect your files, Sentzable Tech Support is not liable for any data loss that occurs during or after a service visit, including loss resulting from hardware failure, software issues, or unforeseen complications.
Service Limitations
Sentzable Tech Support provides software and configuration support only. We do not perform hardware repairs (such as screen replacements, motherboard repairs, or physical component replacement). We cannot guarantee that all issues will be fully resolved in a single visit. Some problems may require follow-up visits, manufacturer support, or replacement of equipment.
Limitation of Liability
Sentzable Tech Support's liability is limited to the cost of the service visit in question. We are not liable for any indirect, incidental, or consequential damages arising from our services, including but not limited to lost data, lost revenue, or damage to hardware caused by pre-existing conditions. Our technicians will always act in good faith and with reasonable care.
Cancellations & Rescheduling
We ask that you provide at least 24 hours notice if you need to cancel or reschedule a service appointment. Repeated last-minute cancellations may result in a cancellation fee or refusal of future service.
Satisfaction
Your satisfaction is important to us. If you are not satisfied with a service, please contact us within 48 hours of the visit and we will do our best to make it right. We do not offer refunds for completed service visits, but we are committed to resolving any concerns fairly.
Changes to These Terms
We may update these Terms of Service at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated terms.
Contact Us
If you have questions about these Terms of Service, please contact us: Sentzable Tech Support Phone: (931) 200-8673 Email: [email protected] Service Area: Cumberland County, TN & Surrounding Areas